Your digital strategy will identify the tactics, actions, and budgets that need to be put in place to enable your business to achieve its goals. The strategy is not primarily about IT or technology, but first and foremost about understanding your business, your customers and how online channels and technology can be utilised to best effect to enable you to communicate with customers and engage with them. This helps you to provide products, services and solutions which meet their needs, and exceed their expectations.
When developing a digital strategy, some companies make the mistake of assigning responsibility to IT personnel, rather than marketing professionals. Another common mistake is to jump straight into tactics without going through the research, analysis and strategy development stages. In this scenario, the end results may show some performance improvements, but will often be less effective than they could have been if an in-depth digital strategy had been developed.
The development of your digital strategy requires considerable input from you, the client as well as from your consultant as you know and understand the specifics of your business better than most people. Access to all of your current digital channels and analytics data will be required.